Terms of Service Spire Digital Store
Spire Digital Solutions Ltd online Terms & Conditions
Last updated: 06.06.2017
We recommend that you print and keep a copy of these Terms and Conditions for future reference.
THESE TERMS AND CONDITIONS
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
Please note that different terms (including prices, delivery charges and delivery times) may apply to purchases made by telephone or in other locations.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above).
ORDER PROCESS - ORDERS FOR DELIVERY
As you start the order process your transaction will generate a unique order reference number. You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button. After you submit an order we will send you an order acknowledgment in an e-mail. If you are paying by Credit Card you will also receive confirmation of the credit card transaction by email. Please note that these e-mails are acknowledgements, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we generate our invoice and are able to arrange shipment of the goods. Alternatively, we may decline all or part of your order for any reason, in which case a seperate email will tell you so with the full details.
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. In particular, we may pass your details to credit reference agencies for them to check against certain public and private databases. Such agencies may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Please note that products, prices and offers made at demonstrations, trade shows or in person at any location or by telephone at any time may differ from those featured on this site.
PRICES AND PAYMENT
All prices and charges on this site are in UK pounds and are shown exclusive of VAT. Delivery charges are itemised seperately and are also shown exclusive of VAT. The total cost of your order will be the price of the products you order plus any applicable delivery charge plus the VAT due on this total. All these details will be set out clearly as you create your order and will be clearly shown on the final order acknowledgement.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we will contact you to offer you an alternative.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will notify you and ask you whether you wish to continue with your order or cancel it.
RESTRICTIONS: AGE REQUIREMENTS AND LIMITS ON ORDERS
Our online store offers a business to business trading system and as such users must be 18 years of age or older, by ordering you confirm that you are of the required age.
PAYMENT FLOW AND DELIVERY POLICY
On-line orders must be paid in full prior to release. We will make best endeavour to ship all orders within 2-3 days of confirmation. If this delivery time frame cannot be met we will call you to discuss options or refund if payment has already been made. All goods will be shipped via Royal Mail or courier dependent upon size and weight.
Where we Deliver:
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man and the Scottish islands). All deliveries must be signed for (except items sent by post).
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type, size and quantity of products you select and on whether you choose standard delivery or a premium service. You only pay one delivery charge, irrespective of the number of products ordered based on the higher charge from the range of items:
For example, if you place an order containing inks with a standard delivery price of £12.00, a cutter blade with a standard delivery price of £3.50 you will be charged £12.00 standard delivery for that order. When you add products to your order, the delivery charge shown on the order acknowledgement screen will be updated automatically to reflect the charge based on the actual items chosen and the service required. If you require a special service not listed on our site (e.g. morning delivery), please call our sales office and we will manually amend your order to accomodate your request. In doing this we cannot reflect the change through the normal online order acknowledgement and so will send a seperate confirmation to cover this change.
All orders maybe cancelled partially or in full up to 14 days after shipment date by telephone or email. If the order has not shipped prior to receipt of cancellation notice an immediate refund in full will be made for the cancelled items. If the items have already been dispatched a full refund less our delivery charge will be made when we receive the cancelled items back. Returned items must be unopened and in the original, undamaged packaging to qualify for the refund.