Field Service

Printer Service

We are regularly asked if we can come out to service customers printers. Historically this has been a real problem to provide as customers do not normally call if the printer is working well but a service call, in itself, will not fix a faulty printer. to satisfy demand we now offer the following:

What we do

  • For a fixed fee we will attend site and perform the Service
  • The Service will include:
    • Replace Wiper Blades, Wiper Scraper, Cap Tops and Mist Sponge
    • Check and set head alignment, capping alignment, cutting alignment
    • Check and set belt tensions where required
    • Check and update firmware if required
  • After the service we will leave a full report on the current condition of the machine
  • Leave a list of parts and prices which we feel need replacing now or in the near future

What we DO NOT DO

  • In exactly the same way as when you have your car serviced, there is no warranty given on the machine as a result of the Service
  • We will not replace any other parts on the machine without discussion and payment for the parts

The fixed fee for the Roland VersaCAMM series is £250.00 ex-VAT including parts and for the SolJET series it is £295.00ex-VAT including parts. There are some restrictions on remote locations so please call 01380 871962 to discuss further.