Field Service

Printer Service

Please call: 01380 871962 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

We are regularly asked if we can come out to service customers printers. Historically this has been a real problem to provide as customers do not normally call if the printer is working well but a service call, in itself, will not fix a faulty printer. to satisfy demand we now offer the following:

What we do

  • For a fixed fee we will attend site and perform the Service
  • The Service will include:
    • Replace Wiper Blades, Wiper Scraper, Cap Tops and Mist Sponge
    • Check and set head alignment, capping alignment, cutting alignment
    • Check and set belt tensions where required
    • Check and update firmware if required
  • After the service we will leave a full report on the current condition of the machine
  • Leave a list of parts and prices which we feel need replacing now or in the near future

What we DO NOT DO

  • In exactly the same way as when you have your car serviced, there is no warranty given on the machine as a result of the Service
  • We will not replace any other parts on the machine without discussion and payment for the parts

The fixed fee for the Roland VersaCAMM series is £250.00 ex-VAT including parts and for the SolJET series it is £295.00ex-VAT including parts. There are some restrictions on remote locations so please call 01380 871962 to discuss further.