All of our hardware customers will receive unlimited telephone support for hardware and associated software which we have supplied. Most customers use our telephone support service as their first port of call when they experience problems with either their hardware and/or applications. If we can diagnose the problem as a hardware fault we will co-ordinate a service engineer either under warranty or on a time and materials basis as required. Most application issues we can solve over the telephone however, we will ask customers to email problem files to us where the issues are more complex.
For customers where we have not supplied the original hardware but we have subsequently become the ink supplier, the same level of telephone support is available whilst they continue to purchase inks from us.
We also provide consultancy over the telephone for customers who wish to discuss their next capital investment. If we are not able to offer the ideal system with equipment we currently supply, we will recommend a supplier where we have had good feed back in the past.