Maintenance Contracts

We provide RolandCare extended warranties on current or recently discontinued Roland hardware.   All new Roland hardware is supplied with an on-site warranty which can be renewed annually for continuous cover and peace of mind.

For machines which are no longer convered by the RolandCare program or where budgets are restricted,   we also offer maintenance contracts from Vistec Technical Services.

The Benefits of Maintenance Contracts

The 2 fundamental benefits provided by a Maintenance Contract are:

  • Guaranteed call out time
  • No surprise costs for parts and labour in the event of a breakdown

Call out times vary dependent upon the level of cover you chose but they are contractual so you do know when your machine will be repaired.   If your Roland hardware is being used as a key part of your business and providing your business with an important revenue stream then knowing in advance what your down times are likely to be in the event of a breakdown will help you to manage your business more successfully.

If you chose to take out an extended maintenance contract whilst your Roland machines is still covered by it's original warranty,   then you will never have to pay for any parts,   even those which fail after then end of their expected service life if you continue to keep the machine on a maintenance contract.

Putting a new Maintenance Contract on a Used Machine

If your machine is not currently covered but you would like to put it back on contract this is simple to do and can be a very cost effective way of having your machine brought back to it's optimum performance.

Before your machine is accepted back on a RolandCare contract,   Roland will arrange for an engineer to make a site visit at a time to suit you.   The engineer will then make an assesment of your machine giving you a clear indication of which parts may already be faulty and will need replacing and which parts are functioning perfectly but are outside of their service life.   All parts which are required to make the machine function correctly will be supplied at a discounted rate and fitted with no labour charge.   Any parts which are functioning correctly but are beyond their service life can be replaced at this time at the discounted rate or you can elect to have these not covered by the contract and can pay for the parts if and when they doeventually fail.   You will not get a discount on the parts taking this option but you will still get the guranteed call out and no labour charge.

To discuss in more detail please call us on 01380 871962